Terms & Conditions

Shipping

Postage is included in the cost for UK.

Postage is included in the cost for UK customers.

EU delivery costs are £7.50.

US delivery costs are £12.

Australia, New Zealands and rest of world delivery costs are £20.

Postage is via courier and may take up to 5-7 days from purchase to arrive.  We aim to despatch within 48 hours of ordering.

Returns

We want you to enjoy learning to crochet using our online tutorials.  Please read our course descriptions carefully before purchasing.  Once you have signed in to view a course, or clicked on the link in your confirmation email, your right for a refund will be invalidated.

If you are experiencing any technical difficulties in viewing the online tutorials, please contact us on admin@clairemackaness.com and we will endeavour to resolve as quickly as possible.

Part of your order will include a physical kit (wools + crochet hooks) sent to your preferred shipping address.  We make every effort to ensure the kits are shipping in excellent condition.  However, if the items you receive are faulty, please contact us with 7 working days on admin@clairemackaness.com and we will arrange for an exchange of physical goods.